Privacy Policy

TRATERIA PRIVACY POLICY

Last Updated: July 20, 2026

1. Introduction

This Privacy Policy explains how MARU EVENT TOURISM LLC, operating the Trateria travel booking platform (“Trateria,” “we,” “us,” or “our”), collects, uses, discloses, transfers, stores and protects Personal Data.

This Privacy Policy applies when you:

· Visit or use the Trateria website at trateria.com;

· Use any Trateria mobile application;

· Create or use a Trateria account;

· Search for or book travel products;

· Contact Trateria customer support;

· Subscribe to marketing communications;

· Participate in promotions or surveys;

· Use Trateria corporate or business travel services; or

· Otherwise interact with Trateria’s products and services.

Together, these are referred to as the “Services.”

For the purposes of applicable data-protection law, MARU EVENT TOURISM LLC will generally act as the Data Controller of the Personal Data described in this Privacy Policy.

In some circumstances, Trateria may process Personal Data on behalf of a travel supplier, corporate customer or other party. In those cases, that party may act as the Data Controller and its own privacy notice may also apply.

This Privacy Policy should be read together with:

· Trateria’s Terms of Service;

· Refund, Cancellation and Booking Modification Policy;

· Cookie notice or consent settings;

· Product-specific terms; and

· Any additional privacy notice presented when Personal Data is collected.

2. Meaning of Personal Data

“Personal Data” means any information relating to an identified or identifiable natural person.

Personal Data may include information that identifies you directly, as well as information that can identify you when combined with other information.

References to “you” in this Privacy Policy may include:

· The person making a booking;

· Travelers included in a booking;

· Hotel guests;

· Tour or activity participants;

· Corporate travel users;

· Account holders;

· Website visitors;

· Persons contacting Trateria; and

· Other individuals whose Personal Data is provided to us.

3. Personal Data We Collect

The Personal Data we collect depends on how you interact with Trateria and which products or services you use.

3.1 Identity Information

We may collect:

· Full legal name;

· Title;

· Gender, where required by a supplier;

· Date of birth;

· Age;

· Nationality;

· Country of residence;

· Passport details;

· National identification details;

· Visa or residence permit information;

· Signature;

· Photograph;

· Copies of identification documents; and

· Other information required to verify identity or complete a booking.

3.2 Contact Information

We may collect:

· Email address;

· Telephone number;

· Mobile number;

· Residential or billing address;

· Country;

· Postal code;

· Emergency contact details; and

· Preferred communication method.

3.3 Booking and Travel Information

We may collect:

· Travel dates;

· Flight routes and itineraries;

· Hotel and accommodation details;

· Tour, activity and attraction bookings;

· Passenger and guest names;

· Booking reference numbers;

· Ticket numbers;

· Loyalty-program details;

· Seat and meal preferences;

· Baggage selections;

· Transfer details;

· Destination information;

· Visa-service information;

· Insurance details;

· eSIM purchase and activation information;

· Special requests;

· Cancellation and refund history; and

· Communications relating to the booking.

3.4 Payment and Transaction Information

We may collect:

· Payment method;

· Cardholder name;

· Billing address;

· Transaction amount;

· Currency;

· Payment status;

· Partial or masked payment-card details;

· Bank-transfer references;

· Refund information;

· Payment-provider identifiers;

· Fraud-screening results; and

· Transaction history.

Payment-card transactions may be processed directly by third-party payment processors.

Trateria generally does not intend to store complete payment-card numbers or card security codes unless this is expressly disclosed and handled in accordance with applicable payment-security requirements.

3.5 Account Information

We may collect:

· Username;

· Account identifier;

· Encrypted or hashed authentication credentials;

· Saved traveler profiles;

· Booking history;

· Saved preferences;

· Loyalty or promotional balances;

· Referral information;

· Account settings;

· Login history; and

· Security-verification information.

3.6 Communications and Customer-Support Information

We may collect information contained in:

· Emails;

· Telephone calls;

· WhatsApp or other messaging communications;

· Live-chat conversations;

· Complaints;

· Reviews;

· Refund requests;

· Surveys;

· Support tickets; and

· Other correspondence with Trateria.

Where permitted by applicable law, customer-service calls may be recorded or monitored for quality, training, security, complaint handling and evidentiary purposes.

Where call recording is used, appropriate notice will be provided.

3.7 Device and Technical Information

When you use the Services, we may automatically collect:

· Internet Protocol address;

· Browser type and version;

· Device type;

· Operating system;

· Device identifiers;

· Language settings;

· Time zone;

· Mobile-network information;

· Referring website;

· Pages viewed;

· Search activity;

· Click activity;

· Login time;

· Session information;

· Error and diagnostic logs;

· Approximate location derived from IP address; and

· Security and fraud indicators.

3.8 Location Information

We may collect approximate location information based on:

· IP address;

· Device settings;

· Selected country;

· Booking location; or

· Information voluntarily provided by you.

Precise device location will only be collected where required for a specific feature and where the necessary permission has been obtained through your device or application settings.

3.9 Marketing and Preference Information

We may collect:

· Marketing preferences;

· Communication preferences;

· Product interests;

· Travel preferences;

· Promotion usage;

· Survey responses;

· Advertisement interactions;

· Referral activity; and

· Consent or opt-out records.

3.10 Corporate and Business Travel Information

Where you use Trateria through a company, agency or corporate account, we may collect:

· Employer or company name;

· Job title;

· Corporate email address;

· Employee identifier;

· Department;

· Cost centre;

· Travel approver information;

· Corporate travel policy information;

· Billing information;

· Approval records; and

· Business travel reports.

3.11 Sensitive or Special-Category Information

Certain travel services may require information that may be considered sensitive or subject to additional legal protection, including:

· Health or medical information;

· Disability or accessibility requirements;

· Dietary requirements that may indicate health or religious information;

· Biometric information where required by an authority;

· Information concerning minors;

· Visa and immigration documents; or

· Other sensitive information required by a supplier or authority.

We only seek to collect this information where reasonably necessary to provide the requested service, comply with law, protect vital interests or where appropriate consent has been obtained.

You should not provide sensitive information unless it is necessary for the relevant booking or service.

4. Personal Data About Other Travelers

You may provide Personal Data about other travelers, guests, family members, employees or participants.

By providing another person’s Personal Data, you confirm that:

1. You are authorized to provide that information;

2. The information is accurate;

3. You have informed the individual that their Personal Data will be processed by Trateria and relevant travel suppliers;

4. You have provided or made this Privacy Policy available to them; and

5. Where legally required, you have obtained their consent.

You must not provide another person’s sensitive information unless you have lawful authority to do so.

Where practical, Trateria may communicate directly with the relevant traveler to verify information, provide service updates or address data-protection requests.

5. How We Collect Personal Data

We may collect Personal Data:

5.1 Directly from You

For example, when you:

· Create an account;

· Search for travel;

· Make a booking;

· Enter passenger details;

· Submit identity documents;

· Make payment;

· Request a refund;

· Contact customer support;

· Complete a survey;

· Subscribe to marketing; or

· Participate in a promotion.

5.2 From the Person Making the Booking

A booking organizer, family member, company, employer, travel coordinator or agent may provide information about you.

5.3 From Travel Suppliers and Partners

We may receive information from:

· Airlines;

· Hotels;

· Tour operators;

· Transport providers;

· Ticketing platforms;

· Global distribution systems;

· Bed banks;

· Insurance providers;

· Visa-service providers;

· eSIM providers;

· Corporate customers; and

· Other travel partners.

5.4 From Payment and Fraud-Prevention Providers

We may receive:

· Payment status;

· Verification results;

· Fraud scores;

· Chargeback information;

· Device indicators;

· Card authentication results; and

· Compliance alerts.

5.5 From Technology and Analytics Providers

We may receive technical, usage, marketing and analytics information from providers that support:

· Website operation;

· Application operation;

· Analytics;

· advertising;

· Authentication;

· Customer support;

· Error monitoring; and

· Cybersecurity.

5.6 From Public or Lawful Sources

Where permitted by law, we may obtain information from:

· Government databases;

· Sanctions lists;

· Fraud-prevention databases;

· Public business records;

· Regulatory sources;

· Corporate registries; and

· Other lawful public sources.

6. Purposes for Which We Use Personal Data

We may process Personal Data for the following purposes.

6.1 Providing and Managing Travel Services

We use Personal Data to:

· Search and display travel options;

· Create and manage bookings;

· Issue tickets, vouchers and policies;

· Communicate with suppliers;

· Process changes and cancellations;

· Manage refunds;

· Provide customer support;

· Send booking reminders and updates;

· Facilitate special requests; and

· Resolve service issues.

6.2 Account Administration

We use Personal Data to:

· Create and maintain accounts;

· Authenticate users;

· Maintain saved traveler profiles;

· Display booking history;

· Manage preferences;

· Recover accounts;

· Prevent unauthorized access; and

· Administer corporate accounts.

6.3 Payment Processing

We use Personal Data to:

· Authorize and process payments;

· Verify the payer;

· Issue invoices and receipts;

· Process refunds;

· Reconcile transactions;

· Manage payment failures;

· Handle chargebacks; and

· Maintain accounting and tax records.

6.4 Customer Communications

We use Personal Data to:

· Send booking confirmations;

· Notify you of schedule changes;

· Respond to questions;

· Process complaints;

· Provide refund updates;

· Send security messages;

· Deliver service notices; and

· Communicate other information relating to your booking or account.

6.5 Security, Fraud Prevention and Compliance

We use Personal Data to:

· Detect and prevent fraud;

· Verify identity;

· Protect accounts;

· Investigate suspicious transactions;

· Prevent chargeback abuse;

· Enforce our Terms;

· Maintain system security;

· Comply with sanctions and other legal requirements; and

· Establish, exercise or defend legal claims.

6.6 Legal and Regulatory Compliance

We may process Personal Data to comply with:

· Laws and regulations;

· Court orders;

· Government requests;

· Tax and accounting obligations;

· Consumer-protection requirements;

· Immigration or border requirements;

· Law-enforcement requests;

· Regulatory investigations; and

· Other legally binding obligations.

6.7 Service Improvement and Analytics

We may use Personal Data to:

· Understand use of the Services;

· Improve website and application performance;

· Test new features;

· Analyse booking trends;

· Improve search results;

· Diagnose technical issues;

· Train customer-support teams;

· Measure supplier performance; and

· Prepare aggregated business reports.

Where reasonably possible, analytics and reporting information will be aggregated or de-identified.

6.8 Personalization

We may use information about previous searches, bookings and preferences to:

· Display relevant destinations;

· Recommend travel products;

· Remember settings;

· Provide localized content;

· Improve search ranking; and

· Tailor the user experience.

6.9 Marketing

Where permitted by law, we may use Personal Data to:

· Send offers and promotions;

· Recommend travel products;

· Provide newsletters;

· Conduct customer surveys;

· Manage referral campaigns;

· Measure marketing performance; and

· Display relevant advertising.

Where consent is legally required, marketing will only be sent after obtaining appropriate consent.

You may opt out of direct marketing at any time.

6.10 Business Operations

We may process Personal Data for:

· Internal administration;

· Financial reporting;

· Business planning;

· Auditing;

· Supplier management;

· Corporate transactions;

· Insurance;

· Risk management; and

· Professional advice.

7. Legal Bases for Processing

Depending on the circumstances and applicable law, Trateria may process Personal Data on one or more of the following grounds:

7.1 Performance of a Contract

Processing may be necessary to:

· Respond to a booking request;

· Complete a reservation;

· Issue a ticket or voucher;

· Process payment;

· Manage a confirmed booking;

· Provide customer support;

· Process changes or refunds; or

· Fulfil our obligations under the Terms of Service.

7.2 Compliance with Legal Obligations

Processing may be necessary to comply with:

· Tax;

· Accounting;

· Consumer-protection;

· Immigration;

· Security;

· Anti-fraud;

· Regulatory;

· Judicial; or

· Other legal requirements.

7.3 Consent

We may rely on consent where required, including for:

· Certain marketing communications;

· Non-essential cookies;

· Precise location;

· Certain sensitive information;

· Optional profile features; or

· Other processing identified when consent is requested.

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal does not affect processing lawfully carried out before withdrawal.

7.4 Legitimate or Lawful Business Purposes

Where permitted by applicable law, we may process Personal Data where reasonably necessary to:

· Operate and improve Trateria;

· Protect systems and accounts;

· Detect fraud;

· Manage complaints;

· Analyse service use;

· Maintain business records;

· Defend legal rights; or

· Communicate with existing customers.

We will consider the nature of the information, the purpose of processing and the potential effect on your rights.

7.5 Protection of Vital Interests

In an emergency, Personal Data may be processed or shared where reasonably necessary to protect the life, health or safety of a traveler or another person.

7.6 Legal Claims and Public Interest

Personal Data may be processed where necessary to:

· Establish;

· Exercise;

· Defend;

· Investigate; or

· Resolve

legal claims or matters involving substantial public interest, as permitted by law.

8. How We Share Personal Data

We do not sell Personal Data in exchange for money.

We may disclose Personal Data to the following categories of recipients where reasonably necessary.

8.1 Airlines and Travel Suppliers

We may share Personal Data with:

· Airlines;

· Hotels;

· Accommodation providers;

· Tour operators;

· Attraction operators;

· Event organizers;

· Transfer companies;

· Car-rental providers;

· Insurance providers;

· Visa-service providers;

· eSIM providers; and

· Other suppliers required to fulfil the booking.

These suppliers may process Personal Data as independent Data Controllers under their own privacy policies.

8.2 Travel Distribution and Booking Systems

We may share information through:

· Global distribution systems;

· Airline reservation systems;

· Hotel distribution systems;

· Bed banks;

· Channel managers;

· Ticketing systems;

· Booking API providers; and

· Other travel technology networks.

Such systems may process or route booking data internationally.

8.3 Payment-Service Providers

We may share information with:

· Payment gateways;

· Acquiring banks;

· Card networks;

· Digital-wallet providers;

· Fraud-prevention providers;

· Banks; and

· Refund-processing providers.

These parties may process information according to their own legal and regulatory obligations.

8.4 Technology and Operational Providers

We may use service providers for:

· Cloud hosting;

· Data storage;

· Customer support;

· Email delivery;

· Messaging;

· Authentication;

· Analytics;

· Cybersecurity;

· Error monitoring;

· Website operation;

· Application development;

· Document processing; and

· Business administration.

Where these parties process Personal Data on our behalf, we seek to require appropriate confidentiality, security and data-protection obligations.

8.5 Corporate Customers and Travel Organizers

Where a booking is made through an employer, company, agency or group organizer, we may share relevant information with that organization, including:

· Booking status;

· Traveler name;

· Itinerary;

· Cost;

· Payment status;

· Policy compliance;

· Receipt information; and

· Travel reports.

The relevant organization is responsible for its own processing of Personal Data.

8.6 Government and Regulatory Authorities

We may disclose Personal Data to:

· Immigration authorities;

· Border-control agencies;

· Customs authorities;

· Police;

· Courts;

· Regulators;

· Tax authorities;

· Consumer-protection authorities;

· Sanctions authorities; and

· Other government bodies.

We may do so where required by law, necessary to protect rights or safety, or reasonably required for the relevant travel service.

8.7 Professional Advisers and Insurers

We may share information with:

· Lawyers;

· Auditors;

· Accountants;

· Compliance advisers;

· Insurers;

· Banks; and

· Other professional advisers

where necessary for legitimate business, insurance, legal or regulatory purposes.

8.8 Business Transfers

Personal Data may be disclosed in connection with:

· A merger;

· Acquisition;

· Investment;

· Corporate restructuring;

· Sale of assets;

· Financing;

· Insolvency;

· Transfer of business; or

· Due diligence.

We will seek to ensure that the recipient uses the information consistently with applicable law and the purposes for which it was collected.

8.9 With Your Direction or Consent

We may disclose Personal Data to another party where:

· You direct us to do so;

· You request a service requiring such disclosure; or

· You provide valid consent.

9. International Transfers of Personal Data

Travel bookings inherently require Personal Data to be transmitted across borders.

Your Personal Data may be transferred to, accessed from, stored in or processed in countries including:

· Your departure country;

· Your destination country;

· Countries where travel suppliers operate;

· Countries where booking systems are located;

· Countries where payment providers operate;

· Countries where cloud and technology providers maintain infrastructure; and

· Other countries necessary to fulfil the booking.

Some destination countries may provide a different level of data protection from the UAE or your country of residence.

Where required by applicable law, Trateria will use appropriate transfer mechanisms or safeguards, which may include:

· Transfers to jurisdictions recognized as providing adequate protection;

· Contractual data-protection commitments;

· Standard contractual provisions;

· Supplier and processor agreements;

· Technical and organizational security measures;

· Consent, where legally appropriate;

· Transfers necessary to perform a contract or booking; or

· Another legally permitted transfer mechanism.

Because international travel may require information to be sent to a supplier located in the destination country, refusing an essential international transfer may prevent Trateria from completing the booking.

10. Cookies and Similar Technologies

Trateria may use cookies, pixels, software development kits, local storage and similar technologies.

These technologies may be used for the following purposes.

10.1 Essential Technologies

Essential technologies help:

· Operate the website;

· Maintain sessions;

· Authenticate users;

· Process bookings;

· Remember security settings;

· Prevent fraud; and

· Provide requested functionality.

These technologies may be necessary for the Services to operate.

10.2 Preference Technologies

These technologies may remember:

· Language;

· Currency;

· Region;

· Login preferences;

· Search preferences; and

· Other user settings.

10.3 Analytics Technologies

Analytics technologies help us understand:

· Visitor numbers;

· Traffic sources;

· Page performance;

· User journeys;

· Search behavior;

· Technical errors; and

· Service engagement.

10.4 Advertising and Marketing Technologies

Where permitted, these technologies may be used to:

· Measure advertising;

· Limit repeated advertisements;

· Build audiences;

· Personalize marketing;

· Track campaign performance; and

· Display relevant offers.

10.5 Cookie Choices

Where required by law, non-essential cookies will be used only after appropriate consent.

You may manage cookies through:

· Trateria’s cookie settings;

· Your browser settings;

· Your device settings; or

· Available advertising-industry controls.

Disabling cookies may affect certain features, saved preferences, authentication or booking functionality.

Additional details may be provided in a separate Cookie Notice.

11. Marketing Communications

Where legally permitted, Trateria may send marketing by:

· Email;

· SMS;

· WhatsApp;

· Push notification;

· Telephone; or

· Other electronic channels.

You may opt out by:

· Using the unsubscribe link;

· Updating account preferences;

· Following instructions in the message; or

· Contacting Trateria.

Opting out of marketing will not prevent us from sending necessary transactional or service communications, including:

· Booking confirmations;

· Payment receipts;

· Schedule changes;

· Cancellation information;

· Refund updates;

· Security notices; and

· Account messages.

We may retain a limited suppression record to ensure that your opt-out preference continues to be respected.

12. Automated Processing and Fraud Screening

Trateria and its service providers may use automated systems to:

· Detect suspected fraud;

· Assess payment risk;

· Identify unusual account activity;

· Prevent account takeover;

· Prioritize security reviews;

· Personalize search results; and

· Identify possible abuse of promotions or chargebacks.

Automated indicators may result in:

· Additional verification;

· Manual review;

· Delayed confirmation;

· Rejection of a payment method;

· Account restriction; or

· Cancellation of a suspicious booking where legally permitted.

Where applicable law grants rights relating to significant decisions based solely on automated processing, you may request information, human review or reconsideration.

Trateria does not intend to make legally significant decisions solely through automated processing where prohibited by applicable law.

13. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

· Duration of the customer relationship;

· Booking and travel dates;

· Supplier requirements;

· Accounting and tax requirements;

· Payment and chargeback periods;

· Fraud-prevention needs;

· Complaint and limitation periods;

· Legal and regulatory obligations;

· Litigation or investigation requirements; and

· The nature and sensitivity of the information.

For example, we may retain:

· Booking and transaction records for accounting, legal and dispute purposes;

· Support records for complaint management;

· Fraud indicators to prevent repeated abuse;

· Consent and opt-out records to demonstrate compliance;

· Account information while the account remains active; and

· Legal-hold information while a dispute or investigation is pending.

When Personal Data is no longer required, we will take reasonable steps to:

· Delete it;

· Anonymize it;

· Aggregate it; or

· Isolate and restrict it where immediate deletion is not technically feasible or legally permitted.

Backup copies may remain for a limited period until securely overwritten in accordance with normal backup cycles.

14. Data Security

Trateria uses reasonable technical and organizational measures designed to protect Personal Data against:

· Unauthorized access;

· Accidental loss;

· Misuse;

· Alteration;

· Disclosure;

· Destruction; and

· Other unlawful processing.

Measures may include, where appropriate:

· Encryption in transit;

· Encryption or other protections at rest;

· Access controls;

· Role-based permissions;

· Authentication controls;

· Firewalls;

· Security monitoring;

· Vulnerability management;

· Backup procedures;

· Employee confidentiality obligations;

· Supplier security requirements;

· Incident-response procedures; and

· Periodic security assessments.

No website, application, database or transmission method is completely secure.

Customers are also responsible for:

· Maintaining secure passwords;

· Protecting account credentials;

· Securing devices;

· Reviewing account activity; and

· Promptly reporting suspected unauthorized access.

15. Personal Data Breaches

If Trateria becomes aware of a Personal Data breach, we will investigate and take reasonable measures to:

· Contain the incident;

· Reduce potential harm;

· Restore security;

· Identify affected information;

· Preserve relevant evidence; and

· Prevent recurrence.

Where required by applicable law, Trateria will notify the competent authority and affected individuals within the legally required manner and timeframe.

Notification may not be provided where it is not legally required or where appropriate measures have eliminated the relevant risk.

16. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

· Obtain information about Personal Data processing;

· Request access to your Personal Data;

· Request correction of inaccurate or incomplete information;

· Request deletion of Personal Data;

· Request restriction of processing;

· Object to certain processing;

· Object to direct marketing;

· Withdraw consent;

· Request a portable copy of eligible Personal Data;

· Request transfer of eligible Personal Data to another controller;

· Raise concerns about automated processing;

· Submit a complaint to a competent data-protection authority; and

· Exercise other rights available under applicable law.

These rights are not absolute.

A request may be restricted or refused where, for example:

· Retention is required by law;

· Information is required to complete a booking;

· The request would adversely affect another person’s rights;

· The information is required for fraud prevention;

· The information is needed to establish or defend legal claims;

· Deletion would conflict with tax or accounting duties;

· The request is manifestly unfounded or excessive; or

· Another lawful exception applies.

17. How to Exercise Your Rights

To exercise a privacy right, contact Trateria using the privacy contact details in Section 25.

Your request should include:

· Your full name;

· Relevant email address;

· Booking or account reference, where applicable;

· The right you wish to exercise;

· A clear description of the information concerned; and

· Any information reasonably required to locate the relevant records.

To protect Personal Data, Trateria may request proof of identity or additional verification.

We may not be able to fulfil a request until identity and authority have been reasonably verified.

Where a request is submitted by an authorized representative, we may request evidence of authorization and may also verify the identity of the relevant individual.

Trateria will respond within the period required by applicable law.

Where a request is complex or involves multiple systems or suppliers, additional time may be required where legally permitted.

18. Children and Minor Travelers

Trateria’s account and purchasing Services are generally intended for persons aged 18 or older.

However, travel bookings commonly include children and minor travelers.

We may process a minor’s Personal Data where it is provided by:

· A parent;

· A legal guardian;

· An authorized adult;

· A school;

· An employer;

· A group organizer; or

· Another person lawfully authorized to make the booking.

Information concerning minors may include:

· Name;

· Date of birth;

· Passport details;

· Nationality;

· Relationship to accompanying adults;

· Travel consent documents;

· Special assistance requirements; and

· Other information necessary for the booking.

The person providing a minor’s information confirms that they have lawful authority to do so and have obtained any necessary parental or guardian consent.

Trateria does not knowingly permit minors to independently create accounts or purchase travel services where they lack legal capacity.

If you believe that a minor’s information has been provided without proper authority, please contact us.

19. Third-Party Privacy Practices

Travel suppliers and other third parties may process Personal Data independently from Trateria.

These may include:

· Airlines;

· Hotels;

· Tour operators;

· Insurers;

· Payment providers;

· Visa authorities;

· Immigration authorities;

· eSIM providers;

· Advertising networks; and

· Third-party websites.

Their processing is governed by their own privacy policies and legal obligations.

Trateria does not control independent third-party processing and is not responsible for a third party’s privacy practices except where Trateria is legally responsible.

You should review the relevant supplier’s privacy notice where available.

20. Third-Party Links

The Services may contain links to external websites, applications or platforms.

Trateria is not responsible for the content, security or privacy practices of external services.

Accessing a third-party link is subject to that party’s own terms and privacy policy.

A link does not necessarily mean that Trateria endorses the relevant third party.

21. Social Media and External Login Services

If Trateria permits account registration or interaction through a third-party login or social-media service, we may receive information permitted by your settings with that service, such as:

· Name;

· Email address;

· Profile identifier; and

· Authentication token.

The third-party provider may also receive information concerning your interaction with Trateria.

Use of the third-party service remains governed by its own privacy terms and settings.

22. EEA, Switzerland and United Kingdom Users

This section applies only where the European Union General Data Protection Regulation, UK GDPR, Swiss data-protection law or related legislation legally applies to Trateria’s processing.

Where applicable:

· Trateria will identify an appropriate legal basis for processing;

· Consent will be obtained where required;

· International-transfer safeguards will be used where required;

· Eligible individuals may exercise applicable access, correction, erasure, restriction, objection and portability rights;

· Individuals may complain to their competent supervisory authority; and

· Additional notices may be provided where legally necessary.

Trateria’s mere accessibility from these jurisdictions does not necessarily mean that every regional privacy law applies to every interaction.

23. United States Privacy Provisions

Certain United States state privacy laws may apply where Trateria meets the relevant legal thresholds and processes information of residents covered by those laws.

Where such laws apply, eligible residents may have rights concerning:

· Access;

· Correction;

· Deletion;

· Data portability;

· Information about disclosure practices;

· Opt-out of certain targeted advertising;

· Opt-out of sale or sharing, as legally defined; and

· Non-discrimination for exercising privacy rights.

Trateria does not sell Personal Data for monetary payment.

Certain advertising or analytics activities may be treated as “sharing,” “targeted advertising” or similar processing under some laws. Where required, appropriate opt-out methods will be provided.

This section applies only to the extent required by applicable law.

24. Changes to This Privacy Policy

Trateria may update this Privacy Policy to reflect changes in:

· Law or regulation;

· Business operations;

· Travel suppliers;

· Technology;

· Data-processing activities;

· Security procedures; or

· Services offered.

The updated version will be posted with a revised “Last Updated” date.

Where changes are material, we may provide additional notice through:

· The website;

· The application;

· Email;

· Account notification; or

· Another appropriate channel.

Where consent is required for a new processing activity, Trateria will seek new consent where legally necessary.

25. Contact Information

For questions, concerns or requests relating to this Privacy Policy or Trateria’s handling of Personal Data, contact:

Data Controller: MARU EVENT TOURISM LLC
Platform: Trateria
Registered Address: Prime Business Centre, Tower B, Office 12B05, Jumeirah Village Circle, Dubai, United Arab Emirates
Website: trateria.com
Privacy Email: [Insert Dedicated Privacy Email]
Customer Support Email: [Insert Customer Support Email]
Telephone/WhatsApp: [Insert Official Contact Number]
Commercial Licence Number: [Insert Licence Number]

Please use the subject line:

Privacy Request – Trateria

Where Trateria appoints a Data Protection Officer or privacy representative, their contact information may be published here or on the Trateria Contact page.

26. Complaints

Please contact Trateria first so that we have an opportunity to investigate and address your concern.

If you believe that your Personal Data has been processed unlawfully, you may also have the right to submit a complaint to the competent data-protection authority under applicable law.

Submitting a complaint does not affect any other legal right available to you.

27. Governing Framework

This Privacy Policy is intended to be interpreted consistently with:

· Applicable United Arab Emirates personal-data protection laws;

· Applicable electronic-transactions and cybersecurity laws;

· Applicable consumer-protection requirements; and

· Other data-protection laws that legally apply to Trateria’s activities.

If a provision of this Privacy Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.